Privacy Policy — How v7vv Protects Your Data

This Privacy Policy ("Policy") describes how v7vv ("v7vv", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("Player", "User", "you", "your") who access or use the v7vv website at https://v7vv.io and all associated services, games, betting products, and support channels.

v7vv is committed to handling personal data with transparency, fairness, and security. We recognise that players in Bangladesh entrust us with sensitive financial and identity information when they register and transact on our platform, and we take that responsibility seriously. Our approach to data privacy is built on the principle of collecting only what is necessary, using it only for legitimate purposes, and protecting it with appropriate technical and organisational safeguards.

By accessing the v7vv platform or completing the registration process, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy.

v7vv collects personal data in the following categories, depending on your level of engagement with the platform:

Identity and registration data:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Gender (optional, where provided during registration).
• Nationality and country of residence.
• National ID number, passport number, or driving licence number (provided during identity verification).

Contact data:

• Email address registered to your account.
• Mobile phone number (including country code — +880 for Bangladesh).
• Residential address, including district, division, and postcode within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

Financial and transactional data:

• Mobile financial service account numbers associated with bKash, Nagad, Rocket, or Upay used for deposits and withdrawals.
• Bank account details where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank).
• Deposit amounts, withdrawal amounts, and transaction timestamps.
• Account balance history and wagering activity records.
• Source-of-funds documentation where required by our compliance procedures.

Technical and usage data:

• IP address and approximate geolocation at the time of login and transactions.
• Device type, operating system, and browser type and version.
• Session duration, pages visited, game titles accessed, and bet histories.
• Login timestamps and failed login attempts.

Communications data:

• Content of support tickets, live chat transcripts, and email correspondence sent to or received from v7vv.
• Survey responses or feedback submitted voluntarily.

v7vv collects personal data through the following primary channels:

• Direct submission: Data you provide when completing the registration form, updating your profile, submitting identity verification documents, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access the platform, via server logs, cookies, and similar technologies (see Section 7 for full details on cookies).
• Third-party identity verification providers: Where we engage a third-party verification service to confirm your identity, age, or address, that provider may supply us with a verification result and relevant data points from publicly available sources.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, our payment processor shares confirmation and reference data with us so we can credit or debit your account correctly. We do not receive your full payment account credentials from these providers.
• Game providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may pass aggregated session and result data to us for the purposes of game integrity monitoring and dispute resolution.

v7vv uses your personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with those for which it was originally collected.

Where we send you marketing communications — such as promotional emails about new games, seasonal bonuses tied to events like Eid, Pohela Boishakh, or BPL tournaments — we will only do so where you have given your consent at registration or subsequently opted in. You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link in any marketing email.

v7vv processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Performance of a contract: Processing that is necessary to register your account, process transactions, and provide the gaming and betting services you have requested from us.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering checks, age verification, and record-keeping obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, detect and prevent fraud, conduct responsible gaming monitoring, and improve the quality of our services — provided that these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

v7vv does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment processing partners: bKash, Nagad, Rocket, and Upay receive only the transaction reference data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• Identity verification providers: Where we engage a third-party KYC or AML service provider, we share the identity data necessary to complete the verification check. These providers are bound by strict data processing agreements.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios may receive a session token and anonymised player identifier to load and operate their games on our platform. They do not receive your full name or financial details through this process.
• IT infrastructure and hosting providers: Our platform is hosted on secure servers managed by vetted technology partners. These providers process data solely on our instructions and under confidentiality obligations.
• Legal and regulatory authorities: v7vv may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, a court order, or where we reasonably believe disclosure is necessary to protect the safety or rights of any person.
• Professional advisers: Lawyers, auditors, and compliance consultants who are subject to professional confidentiality obligations may access personal data where strictly necessary for their engagement.

v7vv uses cookies — small text files stored on your device by your browser — and similar tracking technologies (such as local storage and session tokens) to operate and improve the platform. The cookies we use fall into the following categories:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, protect against cross-site request forgery (CSRF), and ensure that game sessions operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These collect anonymised, aggregated data about how players navigate the platform — such as which game categories are most visited and how long sessions last. This information helps us identify and fix usability issues. No personally identifiable data is transmitted through these cookies.
• Preference cookies: These remember settings you have configured, such as your preferred language or display preferences, so you do not need to re-configure them on each visit.

v7vv does not use advertising cookies, tracking pixels linked to social media platforms, or any technology designed to follow your browsing behaviour outside of the v7vv platform itself.

You may control cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using transactional features. For performance cookies, you may opt out by adjusting your browser's cookie preferences; this will not affect your ability to use the platform.

v7vv implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the v7vv platform is encrypted using TLS 1.2 or higher. This applies to all pages, including registration, login, deposit, and withdrawal flows.
• Encrypted data storage: Sensitive personal data, including identity documents and financial details, is encrypted at rest in our database infrastructure.
• Access controls: Access to personal data within v7vv's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary for their specific role.
• Secure password handling: Account passwords are stored using one-way cryptographic hashing. v7vv staff cannot view your plaintext password at any time.
• Intrusion detection and monitoring: Our infrastructure is monitored around the clock for anomalous activity, and automated alerts are in place to flag potential security incidents for immediate investigation.
• Regular security reviews: v7vv conducts periodic reviews of its data handling practices, access logs, and technical security posture.

While v7vv applies rigorous security standards, no internet-based platform can guarantee absolute security against all threats. You play an important role in keeping your account secure: use a strong, unique password, never share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

v7vv retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active account data: Personal data associated with your active account is retained for the duration of the account's lifetime, plus the minimum post-closure retention period described below.
• Post-closure retention: Following account closure — whether initiated by you or by v7vv — we retain identity, financial, and transactional records for a minimum period necessary to comply with anti-money laundering and financial record-keeping requirements. After this period, records are securely deleted or anonymised.
• Support and communications records: Records of support interactions are retained for a period sufficient to manage follow-up queries and dispute resolution, after which they are archived or deleted.
• Marketing consent records: Where you have given consent to receive marketing communications, a record of that consent is retained for as long as your account is active and for a further period following any withdrawal of consent, to demonstrate compliance.
• Anonymised analytics data: Aggregated, anonymised usage data from which individual players cannot be identified may be retained indefinitely for platform improvement and statistical purposes.

As a v7vv player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of access: You may request a copy of the personal data v7vv holds about you and information about how it is used.
• Right to rectification: You may request correction of any personal data that is inaccurate, incomplete, or out of date.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You may request that we limit our use of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation.
• Right to withdraw consent: Where processing is based solely on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The v7vv platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from any person under the age of 21. Age verification is a mandatory step of the registration and account activation process.

If v7vv becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all deposits will be returned to the payment source, and the data will be deleted from our systems as promptly as technically possible.

If you are a parent or guardian and you believe that a person under 21 has registered an account on v7vv, please contact us immediately at [email protected] so that we can investigate and take the appropriate action without delay. We also encourage parents and guardians to make use of parental control software to prevent minors from accessing gambling platforms. For further guidance, please visit our Responsible Gaming page.

The v7vv website does not contain links to external third-party websites as a general policy. All navigation within the platform directs users to pages within the v7vv domain. However, certain game-launch interfaces or payment-provider flows may open in a separate window or redirect you temporarily to a third-party service provider's environment (such as a bKash or Nagad payment confirmation page).

v7vv is not responsible for the privacy practices or content of any third-party services that you access in connection with payment processing or game loading. We recommend reviewing the privacy policy of any third-party service before entering personal data into their environment. v7vv has no ability to control, update, or be held responsible for the data handling practices of payment providers or game studios operating their own systems.

v7vv reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data handling practices, legal obligations, or the features and services we offer. When a material change is made, we will notify registered players via the email address associated with their account and/or via a prominent notice on the platform.

The version number and effective date displayed at the top of this document will always identify the most current version of the Policy. We encourage you to review this page periodically so that you remain informed about how v7vv protects your data.

Your continued use of the v7vv platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you should cease using the platform and request account closure before the revision takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way v7vv handles your personal data, please contact our dedicated support team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email: [email protected]
• Live Chat: Available daily 08:00 – 00:00 Bangladesh Standard Time (BST, UTC+6)
• WhatsApp: +880 1700 000000 (support hours as above)

When submitting a privacy-related request, please include your registered email address and a clear description of your request or concern. For data access or deletion requests, we will require identity verification before processing your request.

We aim to acknowledge all privacy enquiries within 5 business days and to provide a substantive response within 30 calendar days. Where a request is particularly complex or where we receive a high volume of requests, we may extend this period and will notify you accordingly.